Western Massachusetts Electric
Low-Income Rate Assistance
- Residential Discount Rate
Discount rate for income-eligible residential customers who participate in certain state and federal assistance programs and whose income falls within 175% of federal poverty guidelines as listed on the current Residential Discount Rate
Application form. For more information, call at 781-4300 (within the Springfield calling area) or 800-286-2000 (outside the Springfield calling area) or visit your local community action agency.
Application: English, Spanish
An arrearage management program designed to help you manage your electric bill. WMECO will help you develop a monthly budget. Each month you make a timely payment you will earn credits to pay of f you outstanding bill and WMECO will take a portion of what you owe off your old balance.
Eligibility requirements: must be a current WMECO residential customer; must apply for and receive an energy assistance payment; balance must be $100 or more and at least 60 days overdue; income must fall at or below 200% of the federal poverty guidelines
Call the NUStart team at 800-286-5844 (toll-free) for information or to enroll.
Low-Income Energy Efficiency
- Customers of Massachusetts regulated electric and gas companies who receive the low-income discount rate may also be eligible for free energy efficiency services that may include energy audits, electric baseload measures, appliance efficiency services, attic and wall insulation, air sealing and heating system replacement. Contact local Community Action agencies or call 1-800-632-8175.
Emergency Charitable Assistance
- Good Neighbor Energy Fund
Utilities and utility customers fund the Good Neighbor Energy Fund across Massachusetts. The Fund is available to any Massachusetts resident who, because of temporary financial difficulty, cannot meet a month's energy expense and is not eligible for state or federal energy assistance. Income must be within 60-80 percent of the State Median Income. Apply by contacting your local Salvation Army Service Center. For more information on the fund and how to apply, visit your local Salvation Army Service Center, please call:
1-800-334-3047 (serving area codes 508, 617, 781 and 978) or
1-800-262-1320 (serving area code 413)