California

FY 2014/2015 Low-Income Energy Programs
Federal | Rate Assistance | Energy Efficiency | Charitable

Federal

LIHEAP Contact
Public Inquiries: 1-866-675-6623
Website

LIHEAP Administering Agency Contacts
www.csd.ca.gov/Services/FindServicesinYourArea.aspx

Weatherization Assistance Program
Local Administering Agency Contacts
Website
1-866-675-6623

LIHEAP FY 2014 Funding (includes tribal awards)
$153,591,640

LIHEAP Income Eligibility Level
60% State Median Income

LIHEAP FY 2015 Benefit
Heating and cooling: $1 minimum, $1,000 maximum
Crisis: $1,000 maximum

LIHEAP Households Served (Estimate for FY 2013 Heating)
194,189

LIHEAP Program Dates
Heating and Crisis: Year-round

Utility

Low-Income Rate Assistance

California Alternate Rates for Energy (CARE)
Low-income customers that are enrolled in the CARE program receive a 20 percent discount on their electric and natural gas bills. Check the website for income eligibility guidelines. To request an application form, please contact your utility company or check out their websites for more information. Application forms also are available through numerous community agencies. www.cpuc.ca.gov/PUC/energy/Low+Income/care.htm

Liberty Utilities

Pacific Gas & Electric
1-800-743-5000
www.pge.com/myhome/customerservice/financialassistance/

Pacific Power
www.pacificpower.net/res/fa.html

San Diego Gas & Electric
1-800-411-7343
www.sdge.com/assistance2/index.shtml

Southern California Edison

Southern California Gas
1-800-427-2200

Los Angeles Department of Water and Power
1-800-342-5397 or e-mail: ccenter@ladwp.com.
www.ladwp.com/ladwp/cms/ladwp004031.jsp

Sacramento Municipal Utility District

Alameda Municipal Power

Anaheim Public Utilities
Low-Income Senior Energy Credit
Seniors 62 years or older and whose household income is 80 percent or below the Orange County median may qualify for a 10 percent discount on their electric bill. Sign up on the website.
714-765-4250
www.anaheim.net/utilities/adv_svc_prog/financial_assistance/index.pdf

Azusa Light and Water
626-812-5225
www.azusalw.com/Services/Customer/special.asp

Bear Valley Electric

Burbank Water and Power
Lifeline Program
Eligible customers are exempt from the monthly Customer Service Charge and the Utility Users Tax and receive reduced rates on their electric service, garbage and refuse, and sewer services. Eligibility:low-income senior citizens, low-income disabled customers, and customers on life support.
818-238-3722
http://www.burbankwaterandpower.com/incentives-for-residents/lifeline-and-lifesupport

City of Banning
B.E.A.R (Banning Electric Alternative Rate)
A program established by the City of Banning to assist qualified low-income city residents with their electric bill.  The program is administered by the City of Banning and is funded by the state mandated Electric Public Benefits Charge.  Upon approval, qualified applicants will receive an annual discount of up to $200 on the electric portion of their utility bill. Participants must re-apply on an annual basis. An application is available on Banning's website. Senior Citizens (65 yrs. of age or older), upon approval of application, are also eligible for a year round discount charge of $2.00 per month.
951-849-5224
www.ci.banning.ca.us/index.aspx?nid=302

City of Colton Electric Utility
Applications and guidelines for both programs below are available on the website or by contacting Customer Service 909-370-5555 or visiting Customer Service at Colton City Hall at 650 N. La Cadena Drive.
www.coltononline.com/csprog.html

City of Healdsburg
The City of Healdsburg offers low-income rates for qualifying low-income customers through the CARE Program. An application form is available online. For more information, call 707-431-3307.
www.ci.healdsburg.ca.us/index.aspx?page=274

City of Palo Alto
650-329-2333 or cpau@city.palo-alto.ca.us
www.cityofpaloalto.org/gov/depts/utl/billpay/lowincome.asp

City of Shasta Lake Municipal Utilities
Lifeline Program
Reduced rates on electric, water, and wastewater for disabled or low-income elderly. Administered by the Salvation Army.
530-275-7400

City of Ukiah
Ukiah C.A.R.E.S
The City of Ukiah has three different programs that help with financial assistance for energy bills to eligible households. Customers can call the Salvation Army office at 707-468-9577 to get pre-qualified over the phone. Applications are available on the website.
www.cityofukiah.com/pageserver/?page=ukiah_cares

Glendale Water & Power

Imperial Irrigation District (IID)
Residential Energy Assistance Program (REAP)
800-303-7756
www.iid.com/index.aspx?page=281

Lassen Municipal Utilities District
Energy Conservation Assistance Program: ECAP
Provides rate assistance, with an emphasis on energy conservation, to low-income customers. Priority goes to low-income seniors who depend on electricity for their heating needs and require life-support equipment. For details contact LMUD's Energy Services Specialist at 257-4174.
http://lmud.org/documents/ecap.pdf

Lodi Electric Utility
Discounts
Applications are available on the website.
www.lodielectric.com/residential.html

Lompoc City Electric
Monthly discount of $8 applied to utility bill for income qualifying households. To see if you qualify and to download an application go to the website or call 805-875-8252.
www.cityoflompoc.com/utilities/conservation/

Long Beach Gas & Oil

Modesto Irrigation District

Pasadena Water and Power
626-744-4005
http://cityofpasadena.net/waterandpower/WeCanHelp/default.asp

Redding Electric Utility

Riverside Public Utilities
UtiliCare
A bill assistance program that provides a defined quantity of electricity at reduced rates to any household with a full-time resident who requires certain medically necessary electric equipment. A separate program application and physician's certification of medical condition are required. Call 951-782-0330 to request an application.
www.greenriverside.com/

Roseville Electric

Silicon Valley Power
Email: cutcosts@siliconvalleypower.com
https://siliconvalleypower.com/index.aspx?page=1990

Southwest Gas

Trinity Public Utilities District
Energy Net
Discount on total energy bill, amount fluctuates depending on rate revenues. Administered by The Human Response Network.
530-623-2024

Turlock Irrigation District

West Coast Gas
CARE
Offers income-qualified customers a 20 percent discount off their monthly bills. Enrolled customers are also exempt from the 2001 rate increases ordered by the California Public Utilities Commission. See CARE income guidelines.
916-364-4100
www.cpuc.ca.gov/PUC/energy/Low+Income/care.htm

WP Natural Gas
CARE
Eligible customers, 175 percent of the federal poverty level or below, receive a 20 percent discount.
530-541-0300

Low-Income Energy Efficiency

Energy Savings Assistance Program
This program provides no-cost weatherization services to low-income households who meet the CARE income guidelines.  Services provided include attic insulation, energy efficient refrigerators, energy efficient furnaces, weatherstripping, caulking, low-flow showerheads, waterheater blankets, and door and building envelope repairs which reduce air infiltration.Contact your utility for more information and an application.
www.cpuc.ca.gov/PUC/energy/Low+Income/liee.htm

PG&E 800-933-9677
Edison 866-675-6623
SDG&E 800-411-7343
SoCalGas 800-427-2200
Alpine Nat'l Gas 209-772-3006
Avista Utilities 800-2270-9187
Bear Valley Electric 800-808-8237
Liberty Energy 866-812-5766
PacifiCorp 888-221-7070
Southwest Gas 800-645-4541
West Coast Gas 916-364-4100

Liberty Utilities
Energy Savings Assistance Program
Homeowners and renters may be eligible for energy efficient home improvements at no cost. Call 866-812-5766 for guideline qualifications and scheduling or visit the utility website to view guidelines.
www.liberty-energy.com/saving/esap.html

Pacific Gas & Electric
Energy Savings Assistance Program
This program provides income-qualified renters and homeowners with easy, free solutions to help manage their energy use and save money on their monthly energy bills. Improvements to your house, apartment or mobile home may include: compact fluorescent lights, caulking, showerheads and minor home repair. and more. Furnace and water heater repair or replacement may be available to eligible homeowners when PG&E determines existing natural gas units are inoperative or unsafe. Check the income guidelines and complete an online application or speak with a program specialist at 1-800-989-9744.
http://www.pge.com/en/myhome/saveenergymoney/financialassistance/energysavingsassistanceprogram/index.page

Pacific Power
Low-Income Weatherization Program
Services may include attic insulation, energy efficient refrigerators, energy efficient furnaces, weatherstripping, caulking, low-flow showerheads, water heater blankets, and door and building envelope repairs which reduce air infiltration. Eligibility: 200 percent of federal poverty level.
Del Norte County 707-464-5500, ext 121
Modoc County 1-800-252-4440, ext. 201
Siskiyou County 530-938-4115, ext. 15
www.pacificpower.net/res/fa.html

San Diego Gas & Electric
Energy Savings Assistance Program
The Energy Team program provides free energy-saving home improvements such as new energy-efficient appliances and other measures to those with limited incomes and seniors who meet specific income guidelines. Both homeowners and renters can participate in this program. Apply online or schedule an appointment at 866-597-0597.
www.sdge.com/assistance2/esap/index.shtml

Southern California Edison
Energy Savings Assistance Program
Helps income-qualified households conserve energy and reduce their electricity costs. SCE pays all the costs of purchasing and installing energy-efficient appliances and equipment, which are free to eligible customers. This program is available to both homeowners and renters. Sign up on SCE's website or call 1-800-736-4777.
www.sce.com/residential/income-qualified/ema/energy-savings-assistance.htm

Southern California Gas
Energy Savings Assistance Program
No-cost weatherization and furnace repair or replacement services(homeowners only) for qualified limited-income customers.
1-800-331-7593
1-800-342-4545 Spanish

Southwest Gas Company
Conservation Program
This program can assist you with money-saving home improvements to increase the energy efficiency of your home. Energy-saving measures are available to income-qualified customers, at no cost. Examples of energy-saving measures are caulking, insulation, weather-stripping, ductwork repairs and windows.
1-877-860-6020
www.swgasliving.com/content/california-assistance-programs

Alpine Natural Gas
LIEE
209-772-3006

Anaheim Public Utilities
Weatherization
In partnership with the Orange County Community Development Council, contractors make home repairs, replace inefficient appliances and install other energy saving measures as needed. For program information call 714/839-6199, or for TTD service you may dial 714/839-2983.
www.anaheim.net/utilities/adv_svc_prog/asst.html

Bear Valley Electric
LIEE
Services may include attic insulation, energy efficient refrigerators, energy efficient furnaces, weatherstripping, caulking, low-flow showerheads, water heater blankets, and door and building envelope repairs which reduce air infiltration. See the website for eligibility guidelines.
909-866-4678 extension 123
www.cpuc.ca.gov/PUC/energy/Low+Income/liee.htm

City of Shasta Lake Municipal Utilities
Home Repair Assistance for Low Income Seniors
Shasta County residents can call the Shasta County Housing Authority 225-5169.

Lompoc City Electric
www.cityoflompoc.com/utilities/conservation/

Pasadena Water and Power
Rebuilding Together Pasadena
A program that provides energy efficiency home repairs for low-income elderly or disabled customers.
626-798-6176

Redding Electric Utility
Self-Help Home Improvement Project (SHHIP)
Provides weatherization help to low income households. This program is not administered by REU.
530-378-6900

Truckee Donner PUD
May provide pipe insulation, low-flow showerheads and other basic weatherization measures.
530-582-3931

Turlock Irrigation District
Weatherization Program
Weatherization improvements, frigerator replacement, and minor home repairs are free to income qualified applicants who own or rent their homes, apartments, or mobile homes and use electricity from TID. Residents of Stanislaus County should call the Central Valley Opportunity Center at (209) 537-9217 to schedule an appointment. Residents of Merced County should call the Merced County Community Action Board at (209) 723-1225 to schedule an appointment.
www.tid.org/for-home/assistance-programs/weatherization-program

West Coast Gas
Energy Savings Assistance Program
This program provides no-cost weatherization services to low-income households who meet the CARE income guidelines. Services provided include attic insulation, energy efficient refrigerators, energy efficient furnaces, weatherstripping, caulking, low-flow showerheads, waterheater blankets, and door and building envelope repairs which reduce air infiltration.
916-364-4100
www.cpuc.ca.gov/PUC/energy/Low+Income/liee.htm

Emergency Charitable Assistance

Please note these charitable funds are last resort emergency funds with limited resources and limited times of operation.

Pacific Gas and Electric
REACH
A one-time energy-assistance program that is administered through the Salvation Army from 170 offices in northern and central California. Those who have experienced an uncontrollable or unforeseen hardship may receive an energy credit up to $200, credit amount based on the past due amount of the bill. REACH assistance may be available once within an 18-month period, but exceptions can be made for seniors, the physically challenged and the terminally ill. Eligibility is 200% of federal poverty guidelines.
1-800-933-9677
www.pge.com/en/myhome/customerservice/financialassistance/reach/index.page

Pacific Power
Project HELP
A nonprofit program providing energy assistance with donated funds. It is administrated by The Salvation Army. To see if you qualify, please contact the office nearest you:
Alturas 530-233-3111
Bieber 530-294-5700
Crescent City 707-464-9421
Dunsmuir 530-925-5414
Etna 530-842-7321
McCloud 530-964-2556
Mt. Shasta 530-926-5059
Tulelake 530-667-5284
Weed 530-938-5000
Yreka 530-842-7321
Other 916-563-3787
www.pacificpower.net/res/fa.html

San Diego Gas and Electric
Neighbor to Neighbor
Subsidized by SDG&E shareholders and employees, the program helps customers who do not qualify for any other assistance programs but can't pay their SDG&E bill due to temporary financial hardship such as temporary unemployment or a serious family illness.
Call 211 to find participating agencies.

Southern California Gas Company
Gas Assistance Fund
Starting February 1 and continuing though April (or until funds are depleted), qualifying customers may apply to receive financial help in paying their gas bills. The fund is administered by the United Way.
1-800-427-2200 English
1-800-342-4545 Spanish

Southwest Gas
Energy Share
Energy Share program is an emergency fund which provides direct assistance to qualified people with unexpected financial difficulties, such as the loss of a job or a medical emergency. All donations, from customers and shareholders, are managed and distributed by The Salvation Army.
1-877-860-6020
Find your local Salvation Army Center

Sacramento Municipal Utility District
EnergyHELP
Donated funds are distributed to customers in need through four charities, The Salvation Army, Sacramento Food Bank Services, Travelers Aid and Folsom Cordova Community Partnership. Qualified recipients can receive assistance of up to $200 a year toward unpaid balances on their SMUD bill.
eanswer@smud.org
1-866-675-6624
https://www.smud.org/en/residential/customer-service/help-your-community/energyHELP.htm

Los Angeles Department of Water and Power
Project Angel
Helps low-income and elderly unemployed DWP residential customers meet their energy and water needs. It is especially designed for those not eligible for other aid or welfare assistance. Project ANGEL is funded by DWP customers and city employees. Funds are administered by the United Way.
1-800-342-5397 or email: ccenter@ladwp.com
www.ladwp.com/ladwp/cms/ladwp004031.jsp

Alameda Municipal Power
Energy Assistance through Supportive Efforts (EASE)
One-time emergency assistance, up to $200 within a 3-year period, when electric bill is in arrears. Income qualification and enrollment by Red Cross.
510-748-3900
www.alamedamp.com/index.php/customer-service/financial-assistance

Burbank Water and Power
Project Share
Helps Burbank families experiencing temporary financial difficulties due to unemployment, sudden illness, and other unforeseen hardships.
238-3700
http://www.burbankwaterandpower.com/project-share

City of Palo Alto Utilities
Project PLEDGE
One-time annual emergency bill paying assistance. An application form is available on the website.
650-329-2333
www.cityofpaloalto.org/gov/depts/utl/billpay/lowincome.asp

City of Shasta Lake Municipal Utilities
SHARE
Must have a shut-off notice. Provides $100 discount off utilities per year for qualifying City of Shasta Lake electric customers. Call the Salvation Army from 1-3pm.
530-222-2207

City of Ukiah
R.E.A.C.H.
Emergency energy assistance, once every two years, through Community Help. Applied to electrical charge and administered by the Salvation Army.
707-468-9577
www.cityofukiah.com/forms/utilities/utilities_assistance_programs.pdf

Glendale Water & Power
Helps customers continue electric service by providing up to $150 in one-time GWP bill payment or deposit assistance for low-income customers who are experiencing a temporary financial emergency. For more information or to request an application be sent to your home, call 818-548-3300. An application is also available online
www.glendalewaterandpower.com/save_money/low_income/helping_hand.aspx

Imperial Irrigation District
Emergency Energy Assistance Program
Customers facing disconnection due to nonpayment can apply for Emergency Energy Assistance. Participants must belong to REAP to be eligible (other restrictions apply). Customers qualifying for emergency assistance can receive pledges up to $125 toward their electric bills four times a year (once each quarter). For more information, please contact IID at one of the following numbers:
1-760-339-9032
1-760-391-5951
www.iid.com/index.aspx?page=282

Lodi Electric Utility
CARE
Grants go towards monthly residential electric charges for qualifying low-income customers once in a six month period. The program is administered by the Salvation Army but any grants that are approved will be applied directly to your City electric bill. Please contact the Salvation Army at (209) 369-5896.
www.lodielectric.com/residential.html

Pasadena Water and Power
Project A.P.P.L.E.
(Assisting Pasadena People with Limited Emergencies)
A qualified residential electric customer can receive a one-time emergency financial assistance (not to exceed $100 per year.) These funds are donated by PWP and its customers.
Call the Jackie Robinson Center at (626) 744-7300
http://cityofpasadena.net/waterandpower/WeCanHelp/default.asp

Redding Electric Utility
SHARES
Customer donations provide bill paying assistance for the elderly, 62 years of age or older. Administered by Golden Umbrella.
530-223-6034
www.reupower.com/energysvc/asst-progs.asp

Riverside Public Utilities
SHARE
This program assists qualified, low-income residential customers with their electric utility bills and deposits. Administered by Riverside County’s Community Action Partnership, this program is supported by voluntary customer contributions and state-mandated Public Benefits Charge. To apply, call 951-955-6478.
www.greenriverside.com/

Surprise Valley Electrification Corporation
One-time annual emergency energy assistance in cooperation with TEACH, Inc.
530-233-3511

Page last updated: September 30, 2014