Massachusetts

FY 2013/2014 Low-Income Energy Programs
Federal| Utility | Charitable

Federal

LIHEAP Contact
Public Inquiries: 1-800-632-8175
Website

Local LIHEAP Administering Agency Contacts
https://hedfuel.azurewebsites.net/

Weatherization Assistance Program
Local Administering Agency Contacts
Website
1-800-632-8175

LIHEAP FY 2014 Funding (includes tribal awards)
$140,014,388

LIHEAP Income Eligibility Level
60% State Median Income

LIHEAP FY 2013 Benefit
Heating: minmum - $450 deliverable fuel, $260 gas and electric; maximum - $750 deliverable fuel, $430 gas and electric

LIHEAP Households Served (Estimate for FY 2013 Heating)
190,432

LIHEAP Program Dates
Heating and Crisis: November 1 - May 15

Utility

Low-Income Rate Assistance

Over a dozen gas, electric and combination IOUs offer utility rate discounts totaling nearly $40 million per year and ranging from 20 percent to 42 percent off the low-income customer bill. These discounts were negotiated during the past two decades and were required to continue under Massachusetts' restructuring legislation. Households earning less than 175 percent of Federal Poverty Guidelines, or receiving one of several means tested programs, including LIHEAP, Food Stamps, TANF and SSI are eligible.

NSTAR
R2 Discount Rate
Discount rate for customers who receive certain government means-tested benefits or qualify for fuel assistance.
800-592-2000
www.nstar.com/residential/financial_assistance/default.asp

KeySpan Energy Delivery (Boston, Essex and Colonial Gas Companies)
You may receive a discount if you are a low-income residential customer and participate in the following public assistance programs: SSI, AFDC, Medicaid, E.A.E.D.C., Food Stamps, Refugee Resettlement, Fuel Assistance or Massachusetts Veterans Service Benefits (G.L.C. 115).
www.keyspanenergy.com/customer/saving/

KeySpan Energy Delivery
On Track
On Track works with 350 low-income 1-2 family heating customers, who are receiving public assistance, to help them resolve financial difficulties. Each participant receives a financial and energy home study kit that includes audio tapes and work books and individualized customer services tools like: household financial analysis, how to develop an affordable payment plan for past due and future bills, information referrals to financial assistance programs, assistance with applications for government and non-profit benefits and support groups. Many customers also become eligible for bill forgiveness up to $400.
1-800-503-5172
www.keyspanenergy.com/customer/saving/

Massachusetts Electric
Monthly discount for customers with income at or below 200% FPG and who receive assistance from certain public benefit programs. Download an application.
1-800-322-3223
www.nationalgridus.com/masselectric/home/rates/4_lowincome.asp

Nantucket Electric
Monthly discount for customers with income at or below 175% FPG and who receive assistance from certain public benefit programs. Download an application.
1-800-322-3223
www.nationalgridus.com/nantucket/home/rates/4_lowincome.asp

Western Massachusetts Electric

Berkshire Gas

Citizens Energy / Distrigas
Heat Assistance Program (CEDHAP)
Provides a $150 utility bill credit to eligible households who heat with natural gas. The program is run by Citizens Energy and funded by Distrigas.
1-866-427-9918

Essex County Gas Company
Twenty percent discount. Residential heating rate will change from R-03 to R-04. Secondary users (non-heat) will change from R-01 to R-02.

Unitil/Fitchburg Gas and Electric Light Company
Discount Rate Program for residential customers who qualify for any means-tested public assistance programs and household income is at or below 200% of the federal poverty level.
Applications are available online in English and Spanish.
1-888-301-7700
http://services.unitil.com/mass/residential_discount_rate.asp

Littleton Electric Light Department
Senior Citizen and Disabled Customer Discounts
The base customer charge is waived for senior citizens (age 62 and over) and handicapped persons.
978-540-2222

Middleborough Gas and Electric Department
Senior Discount
Customers 60 years and older can apply for an additional 5% senior discount, which is added to the 10% prompt payment discount when the bill is paid within 10 days and the account is current.
508-947-1371
www.mgandeonline.com/ForYourHome/OurRates/ResSummary.asp

North Attleborough Electric Department
Residential Assistance A 5
Discount rate available upon verification of a customer’s receipt of any means tested public benefit, or verification of eligibility for the low income home energy assistance program, or its successor program, for which eligibility does not exceed 175 percent of the federal poverty level based upon a household & gross income.
508-643-6300, 1-800-394-2662
www.naelectric.com/images/documents/Res_A5_RateSheet04_12-24.pdf


Low-Income Energy Efficiency

Customers of Massachusetts regulated electric and gas companies who receive the low-income discount rate may also be eligible for free energy efficiency services that may include energy audits, electric baseload measures, appliance efficiency services, attic and wall insulation, air sealing and heating system replacement. Contact local Community Action agencies or call 1-800-632-8175.

Berkshire Gas

City of Boston
Senior Home Emergency Home Repair Program
Helping seniors prepare their homes for the winter is a specialty of DND's Senior Homeowner Services unit. DND is assisted by a number of neighborhood-based agencies, including NOAH; ESAC, Kit Clark and United Southend Settlements.
617 635-0600

KeySpan Energy Delivery
Free weatherization services for customers on the R32 and R4 discount rate. A homeowner or renter may qualify for up to $4,500 in weatherization services including: an energy audit; attic and wall insulation; air sealing; heating system replacement (homeowners only) and safety inspection after services have been completed.
Contact local Community Action Agency
www.keyspanenergy.com/pshome/energy/l

Massachusetts Electric
Energy Efficiency and Conservation Programs
Special services are available to low income customers to help lower electric bills. For more information, contact your local Community Action agency or visit the MassSAVE website or call 1-800-632-8300.
www.nationalgridus.com/masselectric/home/energyeff/4_energy_svcs.asp

NSTAR

Unitil (Fitchburg Gas and Electric Light Company)

Emergency Charitable Assistance

Please note these charitable funds are last resort emergency funds with limited resources and limited times of operation.

Good Neighbor Energy Fund
Utilities and utility customers fund the Good Neighbor Energy Fund across Massachusetts. The Fund is available to any Massachusetts resident who, because of temporary financial difficulty, cannot meet a month's energy expense and is not eligible for state or federal energy assistance. Income must be within 60-80 percent of the State Median Income. Apply by contacting your local Salvation Army Service Center. For more information on the fund and how to apply, visit your local Salvation Army Service Center, please call:
1-800-334-3047 (serving area codes 508, 617, 781 and 978) or
1-800-262-1320 (serving area code 413)
www.magoodneighbor.org/assistance.html

UniBank Fuel Assistance Fund
Funds may be available to Blackstone Valley residents who do not qualify under traditional income guidelines, to families who cannot afford the standard 100-gallon minimum delivery amount, or to those families who may have already reached their annual limit for fuel oil benefits. For more information on applying for a grant, contact the Worcester Community Action Council, Inc. by calling 508-754-1176. You may also apply in writing or in person at 484 Main Street, 2nd Floor, Worcester, MA 01608.

Page last updated: April 14, 2014