LIHEAP Households Served (Estimate for FY 2007 Heating)
138,693
LIHEAP Program Dates
Heating and Crisis: November 1 - April 30 (extended to May 16 for 2008)
Utility
Low-Income Rate Assistance
Over a dozen gas, electric and combination IOUs offer utility rate discounts totaling nearly $40 million per year and ranging from 20 percent to 42 percent off the low-income customer bill. These discounts were negotiated during the past two decades and were required to continue under Massachusetts' restructuring legislation. Households earning less than 175 percent of Federal Poverty Guidelines, or receiving one of several means tested programs, including LIHEAP, Food Stamps, TANF and SSI are eligible.
KeySpan Energy Delivery (Boston, Essex and Colonial Gas Companies)
You may receive a discount if you are a low-income residential customer and participate in the following public assistance programs: SSI, AFDC, Medicaid, E.A.E.D.C., Food Stamps, Refugee Resettlement, Fuel Assistance or Massachusetts Veterans Service Benefits (G.L.C. 115). www.keyspanenergy.com/customer/saving/
KeySpan Energy Delivery
On Track
On Track works with 350 low-income 1-2 family heating
customers, who are receiving public assistance, to help them resolve financial difficulties.
Each participant receives a financial and energy home study kit that includes audio tapes and work books and individualized customer services tools like: household financial analysis, how to develop an affordable payment plan for past due and future bills, information referrals to financial assistance programs, assistance with applications for government and non-profit benefits and support groups. Many customers also become eligible for bill forgiveness up to $400.
1-800-503-5172 www.keyspanenergy.com/customer/saving/
Western Massachusetts Electric
Residential Discount Rate
Discount rate for income-eligible residential customers who participate in certain state and federal assistance programs and whose income falls within 175% of federal poverty guidelines as listed on the current Residential Discount Rate
Application form.
413-781-4300 (Springfield), 1-800-286-2000
Application: English, Spanish www.wmeco.com/community/media/low.asp
Bay State Gas
Discounted gas rates are available to most customers receiving public assistance benefits.
Southeast MA, 1-800-882-5454; Merrimack Valley, 978-687-1663;
Springfield, 413-731-7668; Northampton, 413-586-7298 www.baystategas.com/custserv/resfaq.htm#res6
Berkshire Gas
Discounted Residential Rates
Discounted non-heating and heating delivery charges are available to low-income customers who qualify for any means-tested public assistance programs or LIHEAP and household income is at or below 200% of the federal poverty level.
1-800-292-5012 www.berkshiregas.com/YourAccount/paymentassistprog.html
Residential Arrearage Management Program" (RAMP)
Provides financial assistance to eligible low-income customers with active accounts that have outstanding bills in arrears. Eligible low-income customers may qualify for forgiveness of past due bills for natural gas service. Program participants receive credits to their past due account up to a lifetime maximum of $3,000 once all program requirements have been met. (Some restrictions may apply.) Contact your local Community Action Council.
Berkshire Community Action Council (BCAC)
Great Barrington 413-528-1947
Pittsfield 413-445-5671
North Adams 413-663-3014
Franklin Community Action Council (FCAC)
Amherst 413-774-2310
Greenfield 413-774-2318 www.berkshiregas.com/YourAccount/paymentassistprog.html
Residential Assistance for Families in Transition (RAFT) Program
RAFT is a state-funded program for families at risk of homelessness. The program may help to pay overdue heating bill balances, incurred on or after Decemebr 1, 2006, for eligible families. Eligibility requirements include:
Homeless family lacking permanent residence or at risk of homelessness
Family of two or more with dependent child under 21 or disabled adult
Sufficient income to support future expenses
Rent/mortgage payment cannot exceed 50% of income
Meet 50% of median income guideline for household size
Documentation and verification of address, income, financial hardship and utility arrearage
Citizens Energy
Oil Heat Program
Provides eligible people with discount heating oil.
1-877-563-4645
Citizens Energy / Distrigas
Heat Assistance Program (CEDHAP)
Provides a $150 utility bill credit to eligible households who heat with natural gas. The program is run by Citizens Energy and funded by Distrigas.
1-866-427-9918
Essex County Gas Company
Twenty percent discount. Residential heating rate will change from R-03 to R-04. Secondary users (non-heat) will change from R-01 to R-02.
Unitil/Fitchburg Gas and Electric Light Company
Discount Rate Program for residential customers who qualify for any means-tested public assistance programs and household income is at or below 175% of the federal poverty level.
Application: English, Spanish
1-888-301-7700 services.unitil.com/fge/residential_discount_rate.asp
Littleton Electric Light Department
Senior Citizen and Disabled Customer Discounts
The base customer charge is waived for senior citizens (age 62 and over) and handicapped persons.
978-486-3104 www.lelwd.com/littleton-electric-department-leld/products.shtml
Middleborough Gas and Electric Department
Senior Discount
Customers 60 years and older can apply for an additional 5% senior discount, which is added to the 10% prompt payment discount when the bill is paid within 10 days and the account is current.
508-947-1371 www.mgandeonline.com/ForYourHome/OurRates/ResSummary.asp
North Attleborough Electric Department
Residential Assistance A 5
Discount rate available upon verification of a customer’s receipt of any means tested public benefit, or verification of eligibility for the low income home energy assistance program, or its successor program, for which eligibility does not exceed 175 percent of the federal poverty level based upon a household’s gross income.
508-643-6300, 1-800-394-2662 www.naelectric.com/documents/Res_A5_RateSheet04_12=24.pdf
Low-Income Energy Efficiency
Customers of Massachusetts regulated electric and gas companies who receive the low-income discount rate may also be eligible for free energy efficiency services that may include energy audits, electric baseload measures, appliance efficiency services, attic and wall insulation, air sealing and heating system replacement. Contact local Community Action agencies or call 1-800-632-8175.
Berkshire Gas
HEARTWAP
This grant program provides low-income, fuel assistance-eligible homeowners with assistance for:
- Heating system repair/replacement services
- Heating system cleanings
- Free energy, health and safety audit
- Free attic and/or side-wall insulation, air sealing, weather-stripping and other winterization energy repairs.
Contact your local Community Action Council.
Great Barrington 413-528-1947
Pittsfield 413-445-5671
North Adams 413-663-3014
Amherst 413-774-2310
Greenfield 413-774-2318 www.berkshiregas.com/YourAccount/paymentassistprog.html
City of Boston
HeatWorks
The Department of Neighborhood Development has partnered with Keyspan Energy Corporation and Action for Boston Community Development, Inc. (ABCD), to create HeatWorks, a program for eligible senior homeowners who are 60 years of age and older, who are owner-occupants of a residential 1-4 family property in the City of Boston, and whose income doe not exceed 80% of median family income as determined by HUD ($52,950 for a 2-person household). Services may include: weatherization /Insulation; replacement of broken heating system with an
energy efficient one andtechnical assistance from DND construction
specialists
617-635-0338 www.cityofboston.gov/dnd/hos/A_HeatWorks.asp
Senior Home Emergency Home Repair Program
Helping seniors prepare their homes for the winter is a specialty of DND's Senior Homeowner Services unit. DND is assisted by a number of neighborhood-based agencies, including NOAH; ESAC, Kit Clark and United Southend Settlements.
617 635-0600
KeySpan Energy Delivery
Free weatherization services for customers on the R32 and R4 discount rate. A homeowner or renter may qualify for up to $4,500 in weatherization services including: an energy audit; attic and wall insulation; air sealing; heating system replacement (homeowners only) and safety inspection after services have been completed.
Contact local Community Action Agency www.keyspanenergy.com/pshome/energy/l
MassSAVE
Energy efficiency specialists will answer your energy-saving questions and determine your eligibility for a Home Energy Assessment. The assessment includes an analysis of your home's energy use, advice for saving energy and rebate offers on recommended energy improvements. Call 800-632-8300 or visit www.masssave.com for more information.
If you currently receive NSTAR’s Discount Rate, you may be eligible for a free home energy consultation, which may include the installation of conservation measures and refrigerator metering. Your rate code and usage information appears on your NSTAR bill. If you qualify and would like more information, please contact your local Community Action or Heating Assistance Program. Information about this program and others is also available through Energy Bucks.
Unitil (Fitchburg Gas and Electric Light Company)
FG&E offers a comprehensive home energy audit, weatherization, hot-water measures, appliance management and ENERGY STAR® lighting -- all at no cost to qualified electric or gas customers.
Montachusett Opportunity Council 1-978-342-7025 services.unitil.com/fge/res_efficiency.asp?t=6
Emergency Charitable Assistance
Please note these charitable funds are last resort emergency funds with limited resources and limited times of operation.
Good Neighbor Energy Fund
Utilities and utility customers fund the Good Neighbor Energy Fund
across Massachusetts. Benefits provide a maximum $275 payment toward
energy bills for households with incomes between 200 - 275 percent of
federal poverty level. Administered by the Salvation Army, the fund
helps customers pay their energy bills, especially people in
financial crisis who may not qualify for other means of fuel
assistance. Each year the Fund opens December 1 for clients with an
emergency heating situation and January 1 for all other clients.
1-800-334-3047 (area codes 617, 508, 781, 978)
1-800-262-1320 (area code 413) www.magoodneighbor.org
