Texas

FY 2013/2014 Low-Income Energy Programs
Federal | State | Utility | Charitable

Federal

LIHEAP Contact
Public Inquiries: 1-877-399-8939
Website: www.tdhca.state.tx.us/community-affairs/ceap/index.htm

LIHEAP Administering Agency Contacts
www.tdhca.state.tx.us/community-affairs/ceap/docs/14-CEAPSubrecipients.pdf

Weatherization Assistance Program
Local Administering Agency Contacts
Website
1-888-606-8889

LIHEAP FY 2014 Funding
$128,686,252

LIHEAP Income Eligibility Level
125% Federal Poverty Level

LIHEAP FY 2013 Benefit
Heating and cooling: $1,000 maximum

LIHEAP Households Served (Estimate for FY 2013)
Heating: 26,870
Cooling: 165,835

LIHEAP Program Dates
Heating: December - February
Cooling: March - November
Crisis: Year-round

State

Low-Income Energy Efficiency

The electric competition law created a System Benefit Fund, part of which is used to help finance energy efficiency programs. The Texas Department of Housing and Community Affairs (TDHCA) will administer energy efficiency programs in coordination with existing weatherization programs. Utilities will develop standard-offer programs to install energy efficiency measures that may include: compact fluorescent light bulb lease-purchase programs, refrigerator and air-conditioner lease-purchase programs, and water-flow restrictors (low-flow shower heads and faucet aerators) provided free of charge. Independent service providers will deliver these services to customers. TDHCA operates partnership programs with: Central Power & Light, El Paso Electric, Entergy, HLP / Reliant, Southwest Public Service, Southwestern Electric Power, Texas Utilities Electric, Texas-New Mexico Power and West Texas Utilities.
www.tdhca.state.tx.us/community-affairs/wap/index.htm
Locate a local service provider.

Utility

Low Income Rate Assistance

Austin Energy
CAP Discounts
Customers on low or fixed incomes who participate in certain state, federal, or local assistance programs may be eligible for electric, water and wastewater waivers and discounts. You may be eligible if you or someone in your household participates in one of these programs:

Please call 855-319-6630 with any questions you may have about eligibility.
To apply, print and fill out the Customer Assistance Discount form (pdf), include documentation of participation in one of the above programs, and send to:
City of Austin
Customer Care Contact Center - Customer Assistance Programs
PO Box 142669
Austin, TX 78714-2669
Or fax to: 855-319-6629
Call 855-319-6630 to request a form by mail.

Central Power & Light
Lite-Up Texas
Effective May through September, low-income customers are eligible for a summer discount. Households currently receiving Food Stamps or Medicaid will automatically be included in the program. Those with total household income of less than 125 percent of federal poverty guidelines may apply by calling 1-866-454-8387. You can fax or email a scanned copy of your program application to the administrator. The toll free fax number is 1-877-215-8018 and the address to email your scanned copy with all the backup information is liteuptexassupport@solixinc.com. More information and applications are available at the PUC website.
www.puc.state.tx.us/consumer/lowincome/Assistance.aspx

CPS Energy (San Antonio)

El Paso Electric
Low Income Rider
Eligible customers will not be billed the Residential Service Customer Charge. Eligibility: Food Stamp recipient
915-543-5970
www.epelectric.com/page/special-services-for-low-income-customers

First Choice Power

Reliant

TXU Energy
Lite-Up Texas
Effective May through September, low-income customers are eligible for a summer discount. Households currently receiving Food Stamps or Medicaid will automatically be included in the program. Those with total household income of less than 125 percent of federal poverty guidelines may apply by calling 1-866-454-8387. You can fax or email a scanned copy of your program application to the administrator. The toll free fax number is 1-877-215-8018 and the address to email your scanned copy with all the backup information is liteuptexassupport@solixinc.com. More information and applications are available at the PUC website.
www.puc.state.tx.us/consumer/lowincome/Assistance.aspx

West Texas Utilities
Lite-Up Texas
Effective May through September, low-income customers are eligible for a summer discount. Households currently receiving Food Stamps or Medicaid will automatically be included in the program. Those with total household income of less than 125 percent of federal poverty guidelines may apply by calling 1-866-454-8387. You can fax or email a scanned copy of your program application to the administrator. The toll free fax number is 1-877-215-8018 and the address to email your scanned copy with all the backup information is liteuptexassupport@solixinc.com. More information and applications are available at the PUC website.
www.puc.state.tx.us/consumer/lowincome/Assistance.aspx


Low Income Energy Efficiency

Atmos Energy
Keeping the Warmth
Qualified customers may receive up to $200 worth of caulking, weather-stripping, sealing, insulation and like materials. To enroll in the program, customers can call the company’s Customer Support Center at 1-888-286-6700 or sign up at a local energy assistance agency.
www.atmosenergy.com/home/efficiency/midtex.html

Austin Energy
Energy Home Improvements
Available improvements for income-qualified customers include: attic insulation; ductwork sealing and/or repair; door weatherstripping; solar screen installation; window replacements; carbon monoxide and smoke detectors; and minor plumbing improvements.
Please call 512-482-5346 for application and questions.

Emergency Charitable Assistance

Please note these charitable funds are last resort emergency funds with limited resources and limited times of operation.

Atmos Energy
Sharing the Warmth
Customer donations combine with company donations to help people pay their gas bills. All donations go directly to local people in need that meet criteria established by each individual program's guidelines. To contact the energy assistance agency in your area visit www.atmosenergy.com/cs/sharethewarmth.html

Austin Energy

Entergy Texas
The Power to Care
Funds provide short-term utility bill assistance to low-income elderly or disabled.
1-800-368-3749
www.entergy-texas.com/our_community/fuel_fund.aspx

Entergy
Beat The Heat
During May, thousands of fans are distributed to customers by numerous partner agencies such as Total Community Action, Salvation Army and various Councils on Aging and with the assistance of employee volunteers.
1-800-368-3749

Central Texas Electric Cooperative, Inc.
Operation Round Up
Member donations provide funds for individuals with special needs, health and rescue organizations, food banks, educational projects, and child care programs. Applications from individuals, organizations and communities will be accepted by a voluntary board, which will review and approve applications for assistance based on demonstrated need and funds available. An application form is available on the website.
www.ctec.coop/content/operation-round

Comanche Electric Cooperative
Operation Round Up
Donated funds may be used for community service projects, economic development, education and youth programs, crisis centers or individuals needing emergency assistance. Application forms for groups and individuals are available at Comanche Electric Cooperative.
1-800-915-2533 or 325-356-2533

CPS Energy (San Antonio)

Denton Municipal
P-L-U-S One Program
Customer contributions are forwarded to Interfaith Ministries, which disburses the funds to hardship-stricken families to help maintain their utility service.
940-349-8700
http://38.106.4.184/index.aspx?page=559

El Paso Electric
Project Care
Project Care is a cash relief program helping families with financial emergencies to pay a month’s electric bill. Funds for the program are obtained through donations from EPE customers and are matched by EPE shareholders.
915-543-5970
www.epelectric.com/page/special-services-for-low-income-customers

First Choice Power
Care to Share
Customer and utility donations provide emergency assistance.
866-469-2464

Lubbock Power & Light
Project Helping Hands
Customers needing help paying their utility bill can contact Catholic Family Services at (806) 765-8475 for more information.
http://lpandl.ci.lubbock.tx.us/helping-hand.htm

New Braunfels Utilities
Utility Bill Assistance Program
Designed to aid persons in NBU’s service area to pay for their electric, water and wastewater bills. The Salvation Army of Comal County manages the program for NBU and is charged with accepting applications, determining qualifications and deciding how much assistance will be granted to each applicant. Contact the Salvation Army of Comal County directly at 830-608-9129 for more information.
www.nbutexas.com/CustomerCare/ResidentialCustomers/HighBillAssistance/
UtilityBillAssistanceProgram/tabid/412/Default.aspx

Reliant Energy
CARE
A community-based program designed to support Reliant Energy customers who are having difficulty making ends meet because of extreme hardship, such as loss of income, illness or death in the family. Customers looking for assistance can call 211 from anywhere in the state of Texas to locate the agencies with CARE funding.

Sam Houston Electric Cooperative
Helping Hands Program
Sam Houston Electric Cooperative's non-profit Helping Hands Program provides funding to help members in financial and/or physical distress pay their energy related bills. The Program is funded entirely by contributions from Sam Houston Electric Cooperative employees and members.
Livingston 936-327-5711
Coldspring 936-653-5400
Woodville 409-283-8251
http://www.samhouston.net/community/helping-hands

San Bernard Electric Cooperative
Operation Roundup
Member donations assist members in need with utility bill payments. These are most often elderly or disabled members on a fixed income or a member in a crisis situation.
409-865-3171 or 1-800-364-3171
www.sbec.org/content/bill-payment-assistance

South Plains Electric Cooperative
Operation Round-Up
Member donations are spent locally for: individuals - including victims of fire or medical tragedies and scholarships; communities - including youth programs, city and county projects and school projects and organizations - including Texas Boys Ranch, Women's Protective Services, YWCA, Hospice of Lubbock, Kiwanis, Volunteer Fire Departments and others.
www.spec.coop/operationRoundUp.php

TXU Energy
TXU Energy AidSM
Using the contributions made by TXU Energy employees and customers, selected social service agencies across Texas administer the funds used to assist families and veterans with their energy bills. For more information call
1-800-242-9113 or send an email to txuexec@txu.com

United Cooperative Services
Operation Roundup
Member donations help other members with heating and air-conditioning equipment repair, equipment for the handicapped, life support equipment, electric bills, medical bills, staple food items and prescription medicine.
Office contacts
http://www.united-cs.com/programs/operation-roundup/

WTU Direct Energy
Neighbor to Neighbor
Customer donations are matched dollar for dollar to provide assistance with electric bills. Contact your local agency for assistance.
Aspermont 940-989-3538
Marfa 432-729-4876
Crosbyton 1-800-692-4164
Coleman 1-800-625-4167 x239
Abilene 325-673-5785
Pecos 432-447-4913
Amarillo 806-372-2531
Fort Stockton 432-336-7526
Crowell 1-888-606-8889
San Angelo 325-657-4400 or 325-653-1680
LaMesa 915-652-8554
http://www.wturetailenergy.com/en/customer-support/billing-and-payment-center/neighbor-to-neighbor.aspx

Page last updated: July 31, 2014