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Maine's REACH Program Evaluation Summary

Abstract
The Maine REACH project was delivered statewide through the combined efforts of the Maine State Housing Authority (MSHA) and the state's 11 community action agencies. The project was designed to implement energy conservation measures to help low-income homeowners move toward energy self-sufficiency by reducing energy costs. It targets electricity usage as the most costly form of energy, where conservation measures can make the greatest impact.

Grant Amount
$1,562,050, FY 1998 funds

Duration
Three Years

Goals
Reduce customer electric usage by an average of 15 percent

Client Eligibility
LIHEAP recipients, especially households that used at least 10,000 kilowatts of electricity annually.

Client Services
The Maine project took a four-tiered approach: 1) education about energy efficiency measures and a brief on electrical restructuring and choice in the state for all LIHEAP recipients through the application process; 2) electrical energy audits and additional education for a selected group of homeowners with high electric energy use; 3) repair or replacement of refrigerators and water heaters in some high energy-burden households; 4) conversion of electrically heated homes to alternative fuels, such as fuel oil and kerosene.

Outcomes
In Tier 1 of the program, energy audit and LIHEAP intake staff included energy education in the application and audit processes, reaching 44,000-plus recipients. Renters received a packet of informational brochures; with homeowners, intake staff at the CAAs spent an average of 13 minutes doing one-on-one energy education when the recipients came in to apply for LIHEAP.

LIHEAP and energy audit staff received three days of energy education and then shared that information with staff in their offices. The evaluation concluded that more staff education was needed, along with a more formal process for providing energy education to clients.

Tier 2 audited the homes of 841 LIHEAP recipients with high electrical use. The audits combined the weatherization measures of traditional audits with techniques designed to calculate electrical consumption. Besides providing weatherization measures and energy efficiency education, the audits identified how much electricity water heaters and large appliances used.

The energy audits found that replacement of water heaters would reduce household electrical use more effectively than refrigerator replacement. As a result, the state's REACH coordinators modified the program in Tier Three, which had focused on refrigerator replacement, to include replacing electric water heaters with oil -or propane-fired water heaters. When the project was completed, 237 refrigerators and 116 water heaters had been replaced.

This project combined LIHEAP weatherization audits with the REACH audits. This improved audit efficiency, but it complicated the process of identifying eligible clients, because weatherization focuses on heating, while REACH focuses on electrical consumption. Some agencies had difficulty locating clients who met both criteria.

Tier Four, the most ambitious aspect of the program, converted heating systems for high-electric-use households from electricity to heating oil or kerosene. The project's original goal was between 172 and 215 conversions. For a number of reasons, that number had to be adjusted to 111 as the project proceeded. A considerable number of the households originally selected were renters, and many of the landlords were not interested in participating. In addition, individual conversions, projected at about $4,400, cost closer to $6,000. Some potential participants were receiving state electric-bill assistance through their utilities and were reluctant to give that up. In the end, 83 households were converted from electric heat to alternative heating systems.

The evaluation noted that Maine's program was very ambitious, combining two federal energy-service delivery programs with different objectives and separate funding sources. It found that the program was generally successful, resulting in an average 58 percent reduction in energy burden for Tier 3 and 4 participants.

The evaluation recommended that the program make significant refinements to its audit and LIHEAP information management systems to improve the usefulness of data collection, entry, documentation, retrieval capability, reporting and analysis capability, and consistency between LIHEAP and weatherization databases.

Contact: Ms. Jo-Ann Choate
Energy and Housing Services
Maine State Housing Authority
207-624-5708
jchoate@mainehousing.org


Page Last Updated: December 7, 2005